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OFFICIAL ANNOUNCEMENT

Villa del Palmar at the Islands of Loreto Offer On-Site COVID-19 Testing

Dear Guest,

Considering the recent COVID19 testing requirements imposed by various countries, including the United States and Canada, we are committed to ensuring your vacations can continue worry-free. You are part of our family, and here at Villa Del Palmar at the Islands of Loreto, there is nothing more important.

Delivering extraordinary vacation experiences is our business. To make your vacation experience seamless, Villa Del Palmar at the Islands of Loreto has coordinated offering discounted antigen and PCR testing at our resort for visitors whose home countries require a negative testing result. Discounted pricing is estimated to be around $30.00 USD for antigen and $160.00 USD for PCR. Members and guests who obtain their test will be provided a $30.00 USD resort credit per tested person, per stay, for trips booked by April 30, 2021 as long as testing is a mandatory requirement.

All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, guest can select electronic results and obtain a printed copy obtained at reception upon departure.

In the event of a positive diagnosis, the resort has strict COVID19 protocols in place for a member to quarantine in the comforts of their guestroom and have coordinated with the best medical facilities should they be necessary. Guests will be able to extend their stay and obtain a discounted rate. It is our priority to ensure that guests are comfortable until they test with a negative result to depart following governmental and safety guidelines.

We realize that our ‘new normal’ is continually changing, and we want you to know we are here for you! Stay safe, stay well, and stay healthy. For information, please contact the Airline you booked with for up to date testing requirements needed before boarding.

Should you have any questions about your reservations, contact us at 1- 866-209-0726 or reservaciones.vdpl@vgloreto.com.

canada covid info

FAQs Update 2021

USA: Beginning January 26, 2021, all air passengers, 2 years of age or older, traveling into the United States, including US citizens and legal permanent residents, must provide written or electronic proof of a negative NAAT (antigen) COVID test before being permitted access to boarding by all airlines operating flights into the US territory.

Canada: Beginning January 7, 2021, all passengers, 5 years of age and older and regardless of citizenship, must provide written or electronic documentation of a negative COVID-19 PCR or RT-LAMP test taken within 72-hours of the passenger’s departure on any flight heading to Canada. Failure to provide the required documentation will result in the passenger being denied access to boarding by airline officials.

We are currently working with 3rd parties accredited laboratories so that guests have access to onsite COVID-19 testing during their stay. Without having to leave the resort, we will guide guests choosing to take advantage of this service through the testing process and ensure they receive their results in time for their scheduled departure.

The Villa Group has coordinated offering discounted antigen and PCR testing at each of our resorts for visitors whose home countries require a negative testing result. Discounted pricing is estimated to be around $30.00 USD for antigen and $150.00 USD for PCR. Guests who obtain their test will be provided a $30.00 USD resort credit per tested person, per stay, through February 28th, 2021. This offer applies to all guests staying at any of our resorts.

All testing will be conveniently administered on-property by a testing professional from a certified and approved 3rd party laboratory so you can continue to enjoy your vacation with peace of mind. Upon completion of testing, guests will receive electronic results and may obtain a printed copy at reception upon departure if needed. All tests will come with certified results, and given that a client tests negative for COVID, their results can be used as documentation for departure flights.

Upon completion of testing, guests will receive electronic results and may obtain a printed copy at reception upon departure if needed.

US regulations state that a passenger who has recently tested positive for COVID-19 may provide documentation of the positive test result along with a notice of recovery from a certified healthcare professional. The documentation must adhere to the following guidelines:

  • · The passenger must provide documentation of a recent positive test result, taken within the last 3 months prior to their flight into the United States, in addition to a signed letter stating that the passenger has been cleared for travel, written on official letterhead that contains the name, address, and phone number of a licensed healthcare provider or public health official.

Canadian regulations do not allow recovery documentation to replace the mandatory negative COVID-19 test result documentation that is required for the boarding of international flights into Canada.

In the event that a guest tests positive for COVID-19 while staying at one of our resorts, we will give them the option to extend their reservation at a discounted rate for the duration of their quarantine or until they test negative and can prepare for their airline departure. All guests testing positive for COVID will be required to safely quarantine in their hotel room and follow all government guidelines.

If a guest tests positive and cannot provide proof of a negative test result to airlines before departure, the American, Canadian, and Mexican governments require they self-isolate and delay travel until they have fully recovered. Airlines flying into Canada and the United States are obligated by law to deny boarding to passengers not fulfilling the requirement for documentation of negative test results.

Care and Cleanliness Commitment

The moment we have all been waiting for is almost here! The spread of COVID-19 has slowed within Mexico to the point that the Mexican Federal Government has provided re-opening dates. With zero cases of COVID-19 within our company, we have been preparing for this moment and cannot wait to welcome you back to your home away from home.

We know how important it is to maintain high standards of cleanliness always. Our resorts obtained advice from infectious disease specialists and certification from companies like PREVERISK as part of our preparations for your return. We have implemented preventative protocols against COVID-19 and are committed to upholding the highest standards regarding disinfection, hygiene, sanitation, and more.

We have created an integrated Health and Hygiene Program based on the suggestions and instructions of the government and health organizations, which you can view here.

The health of the entire Villa Group family is our top priority, and that includes you!

Some of Our New Standards of Cleanliness:

Upon arrival:

  • Suitcase sanitization with sanitizing product
  • Security seals to validate that no one entered the room after it was cleaned and disinfected.

Temperature Readings:

Thermometers will be used at all access points throughout the resort to read and monitor the temperatures of guests and staff in a non-invasive manner.

Surfaces in all Public Areas:

Throughout our resorts, we have implemented new protocols regarding the cleanliness and hygiene of high-touch areas that go above and beyond suggestions provided by health organizations and government agencies. Surfaces and high traffic areas of the resort will continuously be treated with hospital-grade disinfectants and certified sanitation products. Sanitizing stations have also been placed at strategic points throughout our resorts, such as at the front desk, at the entrances of our restaurants, and in all public areas. In addition, we have increased the frequency in which deep cleaning according to these protocols will take place so as to better protect our guests, our staff, and our communities.

Hotel-Level Sanitization Specialists:

Resorts have been trained and equipped with a special team, led by a Hygiene Manager, that will take charge of ensuring that everyone adheres to our new health and sanitation protocols.

Hotel Rooms:

We are taking care to ensure that every room is thoroughly cleaned and sanitized using hospital-grade disinfectants between each guest’s stay. Paper amenities, pens, and magazines will be removed from rooms (available on request).

Social Distancing:

Signage has been installed throughout our resorts to remind guests and staff to keep their distance from others. We have also taken the opportunity to rearrange furniture in common areas and restaurants to allow for more space between guests.

We are including measures to ensure your safety, such as placing lounge chairs 6 feet apart in our pool areas and using stricter sanitation measures in our fitness centers. We are also limiting use of the fitness center to only those with a reservation and enforcing a maximum capacity to protect everyone.

Food and Beverage:

At our resorts, all employees who work in our food and beverage operations are highly trained regarding the proper handling and service of these items. While we have always taken great care to ensure the highest standards of food safety are being met, we will continue to seek training and complete inspections to keep all our guests and staff safe. In addition, we are currently making modifications to our in-room dining and our buffet-style services.

Services:

We are working to minimize direct contact between our guests and staff, which means that certain services, such as valet parking, direct meal preparation, among others, will be suspended temporarily. Other services, such as those that require entry into guest rooms, will be modified to limit contact as much as possible.

Possible COVID-19 Cases at our Resorts:

We are committed to keeping everyone at our resorts safe, which means we have implemented special protocols to be followed in the event that a suspected case of COVID-19 is presented. We have:

  • An onsite doctor and 24-hour medical service available, and
  • A team dedicated to detecting and handling suspected COVID-19 cases, which includes the General Manager of each resort, the Head of Security, a licensed physician, and our Director of Operations who will work in conjunction with health officials.

The Villa Group Way

While we are making changes that will impact the way we operate and the availability of services that you may have come to love, we are committed to maintaining the same great service and hospitality that The Villa Group is known for. Our entire team, from hotel managers to the bellmen who greet you each and every day are excited about your return and willing to do whatever it takes to make that happen. Our commitment to you is our top priority.